Do not buy, horrendous customer service worst experience ever, we bought a scooter end of July 2023, by the end of August the scooter stopped working so we contacted customer service and got the scooter send back at the beginning of September 2023 they said they could repair it and was waiting for parts, but somehow said in the next breath they had lost our scooter. So said they was going to send us a new one. so we are now January And are still waiting. After lots of emails and calls, we have been promised 3 scooters that never appear. Customer services are completely incompetent, never return calls or email. This company is scamming, incompetent DON'T BUY THERE PRODUCTS

Worst customer service,$1100 xmas… Worst customer service,$1100 xmas present that is going onto 3 months without repair.customer servive agents will lie to your face saying they cant find emails or you have sent the same vid that clearly has a dif file number to drag things out further.Took my bike repaired nothing and sent it back not working and have now ignored my emails for 2 weeks.bike repairers refuse to answer phone or return messages .

Try to avoid this company Try to avoid this company! Have a worst customer service! Broke down after being used a two weeks after purchase. Scooter is on warranty and have the battery issues and Segway doesn’t bother to replace or fix it, just keep sending scooter to repair shop and from repair shop is coming back in absolutely same condition!!! Absolutely ridiculous!

Pathetic Customer Service I wish I could give 0, I bought the ninebot kickscooter, the scooter / trottienette itself was perfectly okay until it suddenly stopped working just after 40 days of use. The customer service is so poor. I sent them my scooter on dec 1, 2023 and today it is january 9, 2024. No response and they are not helpful. I am flying out of France in 4 days and I have no idea what I will do when its fixed.

Very horrible support service Very horrible support service. Can not solve problem [Incident: 220419-000***] Segway Ninebot KickScooter E22E Dark Grey, over 3 months just simply to order courier to pick up item. only promises every week, not answering for mails , only after angry call by phone, some mails comming that they will do they will solve wait wait, , but again after that silence and no further movements.now at all phone nr. +372 6094177is not responding. realy already tired from such support.