When ? I placed my order on Tuesday 12/20 . An order # was generated and my card was charged. I paid for expedited shipping to get the product during the holidays.. It is now Friday afternoon on Christmas eve and the order is still noted as "awaiting fulfillment". I have made several unsuccessful attempts to contact the company via phone and chat. Basically, the company has given no indication on when the order will be fulfilled. Neither the phone message nor the online ordering information indicates holiday hours. I understand delays. However, this company must recognize the need to inform customers of such PRIOR to accepting payment and particularly when accepting payment for expedited service. In general, I'm am very disappointed primarily due to Tough Outlet's failure to timely inform and the elimination of my ability to make alternate arrangements.

Good communication and contact Good communication and contact. Brian has worked with us to get us the product we wanted and kept in contact with us to make sure we got everything needed to complete the purchase.

Great company and product. Great product, exactly as described, and arrived in a timely manner. I had a few questions before the purchase, and Brian patiently answered all of them. A breath of fresh air to have phones answered by friendly, competent people! Looking forward to doing business again.

Used laptop Took a while to get my laptop, but it is in near new condition... Very satisfied... Would recommend.

My CF-53 Issues My CF-53 Issues. Brian was very helpful at my purchase, figuring out what was happening with my contact info and went above & beyond in my opinion. Thank you for the wonderful service..