Gamicus Aurelius
GBSPLENDIFEROUSLY AWESOME!! I was pleasantly surprised how helpful they were in warranty -ing my cell case.. I was preparing for a lengthy battle of words. I was wrong... They were friendly and cooperative.. They replaced my broken cell case in one email.. They only asked for my address. I have other fones I will be buying cases from them from now on.. I will be buying another new cell with a new Rome case with holster.. Their cases are attractive and ergonomic. Thank you Rome for helping me..
John Dill
GBThere and back again, a battery’s tale I was looking for a replacement real-time-clock (RTC) battery for my Toshiba portege z835 and ordered a battery. When the battery came, the connector didn’t fit the existing connector. The website said z935 and I got the impression from other websites that z935 and z835 used the same RTC battery. I contacted customer support to see if either myself or the company made a mistake. I sent pictures of the battery with some caliper measurements of the connector plug, and they were able to find a compatible replacement. I was able to replace the battery and get rid of my bios boot error. Kudos to Rome for breathing new life into my old laptop and for working with me to find a replacement. You may have better luck sending a picture of your battery first to customer support before you buy if your exact model isn’t labeled in their site.
Ellen Amantea
GBRecently made great customer service a purchase that arrived… Recently made a purchase that arrived as a mistaken item. I then received above and beyond communications from Rome Tech ( several pleasant, unsolicited and sincere inquiries regarding how to correct the issue). Five stars for customer service !! … which sadly fails a lot these days
Shawnesy S.
GBThis company stands behind their warranty. This company stands behind their product. It only took once for me to reach out about the warranty and it was resolved almost immediately. I will continue purchasing from this company for future products offered.
Arun Sharma
CAThey contacted me via email to… They contacted me via email to double-check my laptop model number after I placed an order for a CMOS battery with them, in order to ensure that the correct battery was sent to me. The battery arrived on schedule, and the agent's email response time was prompt.