I have been a data center technician… I have been a data center technician for many years. As a new TrustPilot user, I would remiss if I didn't review some of the companies I have worked on/for. I remember when Dedicated was a 1/2 rack and called LA Dedicated. What they have pulled off in the years since, shows that they have a recipe for success. Few companies know how to build a network properly. Dedicated is one of them.

They only got one support guy answering… They only got one support guy answering all the questions. I don't care which location the server is, they should have more support reps. You'll get a simple answer the next day because probably the only support rep available is either overloaded with too many tickets or in sleep during off business hours. Not very helpful on urgent situation when you're abroad or on the road with different time zone. Their security is also lacking as there is no firewall for port blocking at the router level. The price may be competitive but you get what you pay for if you don't mind with the challenges of tackling on your own and facing security issues.

They started out great They started out great, but has gone drastically down hill. Pros: - Network is stable. - DDoS protection is average. Cons: - Prices are super high. (With extra transaction fees added to each bill) - Panel constantly breaks. - Graphs barely work. - Reinstall often freeze and you need support, whom will barely do their job. - KVM breaks all the time, and need support assistance to work again. - Support is below average. Will not do ANYTHING to help you, if they believe its anything to do with software. - They barely take responsibility for their outdated hardware when faulty. Spending more time to prove its your responsibility, not theirs. - They offer no new hardware options (>2 years old)

A straightforward, smooth experience I've never colocated a server before, but Dedicated.com made the experience straightforward, fast, and easy. I had a bunch of questions before I bought any services and the COO himself answered me right away. Then once I signed up, the staff guided me through the handoff process and they were friendly and accommodating. And the control panel in the members area is just like what you'd find on VPS/cloud hosting (except it's my own box spec'd exactly how I want). Honestly I couldn't be happier and I know if I run into any issues, Dedicated will be there to help. If you have your own server and want at least a 1gbps connection, check them out you won't be disappointed =)

Reliable service at reasonable rates Dedicated.com for the most part (within their control) provide reliable dedicated servers at a reasonable rate. Their customer service is A1 when I need to use them I'd like to see online GUI access to change IPv6 reverse entries without having to open a support ticket to get a human to make the change