Canceling trial a hell I used a trial version for one of the applications. Cancellation turned out to be a rather baby carriage process via the mobile website. In response to that, I contacted the company via email. I received no response to that from one moment to the next. It appears to be very difficult to cancel your trial subscription. I will not be doing business with this company again anytime soon.

Happily resolved licencing issue While there was some delay in getting my licencing issue for CleanMyMac X resolved, changing from 2 machines to 1, I received a partial refund for the unused licence. The service agent (Bassam) was polite and efficient. I highly recommend MacPaw both for their product and for their service. First class.

App purchased, but I can't activate and support acts with no sense I purchased a one-year-subscription, and days after I cancelled it and asked for a refund. Te support contact said refund it's not possible. Ok, so I'll keep the app for one year and after that it won't renew. When I try to activate the app it says I have no plan purchased. On the web I try to manage my subscription and it says I have one-year and one device to install on, but it's impossible to activate the app on my device. I've been emailing with Ilija, MacPaw Customer Support, and that person is acting as an idiot in the way he/she pretends not to understand what I'm saying and repeating the facts I'm saying in the mails, without giving me a solution. It's about 10 mails with no sense. Absolutely disappointed, I paid for app, I can't use it and support team is saying no sense.

I love MacPaw I love MacPaw. I had a bit of a billing mixup when I transferred email addresses (from work to personal). Kostiantyn was super responsive to my clumsy descriptions of what I thought was happening, followed up woth me, and helped me resolve it including coverage from when it was my mixup! Really great service, and I totally trust Clean MyMacX to keep my mac in order and protect me. Which is great cos I wouldn't know how to otherwise :)

Great Customer Service Great customer service; great product. Have been using this for years and will continue to purchase every year.