NO ACCESS TO WEBSITE FOR SUPPORT OR INSTRUCTIONS!! Ordered the card and VPN router for my friend that I stay with in NL several times a year. Everything arrived, however, now when we go to access the website for help with the installation, whether he accesses it in NL or I try to access it in US, it says FORBIDDEN with the error response 403. I can understand if there's an issue with accessing the site from the US, but when I ordered it on 6Dec while in NL, there were no issues whatsoever. This is really poor service as now we can't even get any support to help set it up. If that's the case, we're still within our 14 day full refund return window and we'll just send everything back and go elsewhere.....

I have been satisfied with your… Following this post, Sky immediately contacted me and resolved the problem. I have been satisfied with your services for the last few years. However, I have tried getting in touch by mail and by telephone to no avail. My access has been limited and I don t know why. Perhaps this review will prompt an answer Pauline Vinnicombe

Excellent service Excellent service. It came in 2 days, activated online in under an hour. Now in Switzerland and enjoying Sky TV with the VPN router. Could not be happier.

Setting up VPN Marc could not have been more helpful in the setting up of the VPN connection. He even responded to emails on a Sunday. Hence the 5 star rating. On the other hand, I find the content of the Sky packages of very poor quality and extremely expensive. I had hoped that VPN would give me BBC iPlayer but I have been disappointed.

Quick response Quick response to initial inquiries and have had a couple of teething problems however they acted quickly and the problems were resolved. Same-day response to e-mails and always answered the telephone.