Naka Tjendera
GBUNPROFESSIONAL, DISHONEST ONLINE STORE, BUYER BEWARE ! I cancelled Office 2016 online purchase on 1/9/2019, product has not been downloaded, product key not activated. Customer Service said will check product activation and to expect 3-4 days for credit. Never received any update from them, I disputed the charge with AMEX a month later, MySoftwarePro later claimed product key has been activated as an excuse not to refund my purchase. Either they sold me bad Product Key in the first place or lied about the product key has been activated since I never even downloaded the online purchase. UNPROFESSIONAL, DISHONEST, online store. BUYER BEWARE.
Katherine Zacharias
GBKevin was extremely helpful (2+ hours)… Kevin was extremely helpful (2+ hours) helping me load Office 2019 after my uninstall of Office365 trial was not complete. All is good and working as it should.
Christopher Evans
GBSteve Steve, (a Great Client assist PRO,) gave me great follow up help, on how to WAIT (stuck at 78% for 43 minutes) before install complete, doesn't sound like much, but with 3 Reboot wishes (didn't do it) to make sure the system is running right, to finalize 100% install, and needing somebody to pretend to blame, Steve was a GREAT HELP! - Mission Complete! - Thank You MySoftwaresPRO!
Christopher Owen
GBAbsolutely great customer service Absolutely great customer service. David took the time to help with two installations. Great product, but even better service
Jack Welch
GBTerrible Terrible It's not instant download. I had to complain the next day to get my link and code. Then your Setup in your file was for 32 bits and your first customer rep. didn'tknow the fix and thought it was online. The 2nd rep eventually had to take remote control of my system to realize the first setup shouldn't be used but by drilling down into the directories I will get the correct option. 3 things - Why not put the correct setup files in the home directory and I had to give access to my laptop to someone half way around the world that I had no idea who he was. What happen to the instant download Too many companies that sell software to go through this again.