The Customer service rep Ronald (emp ID… The Customer service rep Ronald (emp ID - 1498) was awesome, could solve my esim download issue easily, before him all the reps tried but could not help and hold the call on music for long. Hats off to Ronald, keep up the good job , he is more helpful and customer oriented.

Very supportive customer live chat… Very supportive customer live chat team. Smooth process. Only few time you have issue connecting the live chat but if you connected they help until your issue get resolved. I connected to RP CS Jennie she is Great!

Red Pocket is a great choice! Red Pocket has amazing customer service! Their plans are good and if you need to, you can pay in advance for another month or more. It helps out a lot for low income people like me.

Red Pocket Mobile is second to none in every way!!! Red Pocket Mobile is the best MVNO I've ever used. Not only do they offer service from all 3 major carriers, but they make switching between them very easy. Their pricing is excellent but what really stands out to me is the quality of their customer service. Even if problems arise, which in wireless is a given, they are knowledgeable and very quick to set things right. If I have an issue, which isn't often, I don't dread calling them up like I do with most companies. You can understand them and they are very kind and get to you quickly. They don't leave you holding for an hour like some companies do. I love this company and would recommend them to anyone who needs great wireless service. And by the way, the actual service is just as good as the carrier you choose to use, whether that be AT&T, T-Mobile, or Verizon. Why would you pay more to be directly connected with an MNO? Thank you so much Red Pocket! I'm a life long customer!

Seamless Transition to Red Pocket from Spectrum Mobile Easy chat session with Red Pocket CS to select the right plan for my second phone and how it was going to be integrated with my existing account with Red Pocket. CS knew what they were talking about and I got the chat transcript in order to follow the instructions. Ordered the SIM which was sent quickly. It was an absolutely seamless transition!