Great customer service. Totally awesome customer service. Quick response with clear instruction. Willing to help in any way they could

IK Multimedia makes the best guitar amp sims and gives excellent support! IK Multimedia makes a killer product and provides excellent support! I've tried almost 100 guitar amp/cabinet sim combinations and they have the best sounding ones on the market by far with tons of awesome pedals to choose from too. You'll have no problem finding a sound that's right for you. Their support team is excellent too. I had what turned out to be a minor with the software that was preventing me from using it properly (the wrong search filter was turned on), and they were super quick to respond and help me fix it in just a couple of email exchanges.

I purchased a used Tonex Pedal from IK… I purchased a used Tonex Pedal from IK Multimedia through Amazon, only to find I required a serial # to unlock and register the pedal. Literally, overnight Jason and his team at IK supported my request. Great customer service and the pedal sounds awesome.

My Case of Individual Approach to Me I had an issue with a serial number of a product, so I reached out to IK Support Team. They helped me quite quickly and what was really cool is that they had an individual approach to me as they didn't send me back to their web page with a huge instruction so that I do everything myself (which is often the case with support teams), but rather just gave me a new serial number right in the email, so I didn't need to waste my time at all. Awesome :)

IOS issue resolved The technician helped provide a solution to the issue I experienced, while it was IOS related. They were spot on and timely with their response. Many thanks! Mark D.