quick and efficient -

IOS issue resolved The technician helped provide a solution to the issue I experienced, while it was IOS related. They were spot on and timely with their response. Many thanks! Mark D.

Great customer service. Totally awesome customer service. Quick response with clear instruction. Willing to help in any way they could

rubbish support. been with IK multimedia products since 2007. Getting extremely frustrated with the weeks of support from Jason W, who can't effectively guide me through the authorization process for the new version os OSX. God help us. Last email from Jason said "You authorize it on the main IKPM > Software tab on the right it should say Authorize. " If you has read my last email you would see that I HAVE DONE THIS. See my screen grabs. Pau Kaufman effectively helped me in 2007 when I first ordered the product by snail mail. This latest experience has been awful.

Excellent support from Jason W Excellent support from Jason W in sorting out my problems downloading and installing the new SampleTron 2 instrument. Jason stuck with me over several emails to get me up and running, right up until I had a fully working installation on my PC. By the way - it's a great product!