I Thought I was having a bad experience This is an update to an earlier post, (which I deleted)... I was having issues with the private key for my site, and requested some help, the email drew no reaction or response, (I Thought). I was contacted and given the information I required to get my site up and running. I was having issues with the Private Key, from a CSR I had created on their site. I had not used the CSR generation tool on their site before, so I was not quite sure how to get the private key. I tried a few of their tools to create different certificate types, but just could not get the private key. Their tools need a bit more documentation, as soon as the lightbulb went on over my head, I got the certificate and private key without issue. Thanks, I will have another order in a week or 2.

Order process slow, no notice sent for renewal The order process took 3 days, which is a lot more, than our expectation. Our Geotrust SSL stopped working in the middle of the weekend - Trustico or Geotrust gave NO NOTICE in advance, that we need to renew. So altogether not a channel I would suggest to others.

Excellent ! Well first they have very good customer care and they are very friendly and the products are quality products I have nothing to say, excellent !

I am delighted with the service and support that the staff of Trustico have provided me since I purchased my certificate despite me not being able to receive it due to problems with my server. The staff at Trustico have been very patient with me while I resolve the issues with my home server. I have not been able to receive the email to which I have to respond in order to receive my certificate and they have responded very promptly to my pleas to keep the certificate for me while my problems are being resolved. I would recommend Trustico very strongly to anyone wishing to purchase a trusted certificate to use with their serve.

Treats their resellers horribly too Treats their resellers horribly too. I placed some money on deposit with them as required by their reseller program. After months of not using it, I asked if I could be refunded the unused funds. I was told no very rudely, so I responded rudely suggesting a partial credit card dispute of the unused funds. I was met with threats of lawsuits and revocation of every certificate currently issued. The fact that they had web pages already prepared for these threats were somewhat concerning in hindsight.