Shocking customer service Absolutely stunned by the attitude of the customer service representative. Never been spoken to like that by anyone who wasn't drunk outside a bar trying to start a fight with me.

Glad to see an MVNO operating in Canada… Glad to see an MVNO operating in Canada (even if not Canada based?). Lower cost rates for no contract data access than the incumbent Telcos after taxes. Subscription plan: World Unlimited Starter (with eSIM) Good chat based customer service (thanks Sophie) helped out on sign up mix up (esim vs. sim). e-sim works as expected with Pixel 6a. No complaints to date.

Fonus App suggestion... Notwithstanding the fact that one is able to break away from the strangle-hold by Canadian Telecoms, the service is pretty decent. However, a safety issue... You need your app programmers to link you app with the default phone app dialing systems in Android (Samsung). dialing from the phone in a vehicle is not only illegal but, down right dangerous. You're people to be more stupid than they already are when dialing out in a car, etc. Good luck with your ventures.

Great support experience I bought two esims with one email by accident but support was fast and responsive and resolved my issue. I recommend for international travel esims!

Customer is always wrong even Customer is always wrong even if it is the Fonus employee giving wrong information during set-up and then causing a high phone bill with the other service provider. The original person who helped me set up was nice and tried there best but I still ended up with roaming charges on my other phone number until I removed the SIM. Fonus say they can help protect roaming charges on a dual SIM phone, but it did not work for me in spite of following the exact set-up instruction, and if anything goes wrong, Fonus is never wrong, always the customer is wrong. Had there service for 4 month but will cancel it now.