I ordered two controllers on 11/25/23… I ordered two controllers on 11/25/23 and have yet to receive my order nearly 5 months later! Their customer service number was shut down for a time and they would only allow customers to leave a message. When I did finally reach someone they gave empty promises such as “it will be sent next week” or “we are waiting on the back buttons and it shouldn’t take longer than two more weeks”. Do not trust your money to Contoller Chaos.

BUYER BEWARE BUYER BEWARE. These guys have essentially taken my money and provided no product. I've contacted my bank to be sure that I'm not mistaken and they tell me that my card was charged and the money claimed but Controller Chaos continue to say they haven't received payment. When I sent the evidence that I was charged they continued to gaslight me, telling me they can send me the invoice to pay and at one point even telling me THEY had contacted my bank (they hadn't) and the money was never charged. No real attempt from Matt in customer service to communicate with me or help me find out where the money went. I'm down $350NZD and no controller for my kid. Either way I'd suggest buying from a more professional outfit like LaZa Mods or XL Team on Etsy.

DO NOT BUY ANYTHING FROM THIS SITE I ordered a controller for my son 3&1/2 months ago. I have kept in touch by email. They responded by saying " it takes a long time, its being polished, due to demand and a shortage of workers the orocess is slow" Personally this place takes your money and thats it. So I just kissed 400 dollars goodbye.DO NOT BUY ANYTHING FROM THIS SITE. THEY TAKE YOUR MONEY AND NEVER DELIVER THE PRODUCY. BS ARTISTS

From the moment I contacted this… From the moment I contacted this company to the delivery of my controller, the entire experience was fantastic. Granted, the process took nearly two months, but still was worth it. The design and service is impeccable.

A company that stands by their customers. Was worried about an order that was taking a bit long...received a call back from rep who was totally professional and eager to make things good. He was very helpful.... and super nice to work with.