I ordered two controllers on 11/25/23… I ordered two controllers on 11/25/23 and have yet to receive my order nearly 5 months later! Their customer service number was shut down for a time and they would only allow customers to leave a message. When I did finally reach someone they gave empty promises such as “it will be sent next week” or “we are waiting on the back buttons and it shouldn’t take longer than two more weeks”. Do not trust your money to Contoller Chaos.

We ordered a custom controller for our… We ordered a custom controller for our son for Christmas (it was supposed to be a gift from Santa) and they said it would be delayed. It is now February and still no controller. No help from customer service and no explanation or refund. Do not buy from them.

Almost 6 months and counting I made my order September 24, 2023 and I have yet not received it despite constant follow up. The answer (although not customer service's fault) is consistently that there are delays in pieces resulting in delays in assembly. I really didn't want to write a review but I am out of options. Some sort of compensation needs to come through as I have never been so disappointed and frustrated by an online order of this value nor a customer experience.

The team at this company is incredibly… The team at this company is incredibly talented. They took my idea and made me a custom one off controller! Its awesome knowing I have the only one! couldn't be happier!

BUYER BEWARE BUYER BEWARE. These guys have essentially taken my money and provided no product. I've contacted my bank to be sure that I'm not mistaken and they tell me that my card was charged and the money claimed but Controller Chaos continue to say they haven't received payment. When I sent the evidence that I was charged they continued to gaslight me, telling me they can send me the invoice to pay and at one point even telling me THEY had contacted my bank (they hadn't) and the money was never charged. No real attempt from Matt in customer service to communicate with me or help me find out where the money went. I'm down $350NZD and no controller for my kid. Either way I'd suggest buying from a more professional outfit like LaZa Mods or XL Team on Etsy.