I bought an iphone 13 case but i wanted… I bought an iphone 13 case but i wanted an iphone 11 case but they don t even answer my emails and my messages so i don t know if heyybox can change my order and send it to me so they didn t even answer in 24 hours Waiting for more than a week and it s not even shipped already They don t answer the emails and my package says is on preshipment but at the same time in transit so i don t understand

Shipping took almost an entire month Shipping took almost an entire month, live east coast US. The tracking is abysmal, customer service just repeats, "Its coming don't worry, be there soon, will be ok friend" Finally arrived and the artwork is stellar but the quality of the case is not a 40+ dollar case quality, its cheap, it probably won't protect your phone unless it falls only backside down, edges are flimsy and its like a rubber film that keeps your phone secure, that has already stretched out and looks worn after one time on and off. Literally one time, have had the case for 5 hrs. Artwork is stellar back of the case is great, but the overall quality is lacking and should probably look elsewhere for a solid case with good artwork, these anime cases are popping up everywhere so look around, LED gimmick not worth a cheap case. Also, only iPhone can get the one where you don't have to unplug case and plug in your charger every time you want to charge it if you're not a wireless charger.

Light constantly blinks I love my phone case but I’m having trouble keeping the light off when I want it off, I press the button in the back but they after I set it down or just tap on the screen, it turns on again. It also seems to blink when listening to music, great feature but I would like to turn the light off and keep it off on my own terms I guess you could say? Besides that, it’s beautiful and very sturdy!

No Product, No Answers Ordered on 1/19. Was informed on the 25th that there was a holiday and my order would be shipped by the 28th. It's 2/2 and my order hasn't been updated nor shipped. Any reply has taken 2-3 days to happen. Update: Asked for a refund on 2/3 thru Afteray AND Heyybox. Got it immediately the next day. Don't know which way helped, but I'm glad to get my money back.

I ordered my phone case for $60 I ordered my phone case for $60, paid for expedited shipping which I did receive it within 2 weeks, once I received it and put it on my phone, plastic was cheap for being $60 but not a deal breaker until I put it on my phone and the Lock Screen button on the case was to low, everything else was perfect but the button being to low made the case unusable so I messaged support and waited a day for a response and they told me to take a picture of it…. I ask how I’m supposed to take a picture of the side of my phone with the case on with my phone, wait 2 days and they ask if I can use a mirror, I ask how I’m supposed to use a mirror to get a picture of a clear case with the part that’s faulty on the side of my phone and they stopped responding, I used two different ways to try to get help with my case that was cheap plastic priced at $60 and they refused to help unless I got them an impossible picture. Would not recommend, find a local spot that does custom cases with higher quality product.