Customer Service was fine accept they… Customer Service was fine accept they did not respond in a timely manner. The product description was not accurate on the website.

Initially Disappointed...Now satisfied with the final outcome Update...Wahep has gotten in touch with me & sent a replacement keyboard. I still hate that my computer isn’t Bluetooth...however...it’s refurbished and works pretty good so far. I can’t remember the guy’s name who called me, but he was great! Thanks Wahep/Andvaris I have been trying to contact Wahep customer service/support for 3 days to inform that the computer they had delivered to me on 1/18/2019, came with a faulty keyboard. I am not able to use all keys of the alphabet. When I call...I only get a voicemail to leave a message. I’ve attempted to chat twice. No one has responded to my chat or email messages. I will not be ordering from this company EVER again.

First and foremost the chat link is not…Equipment and Customer service First and foremost the chat link is not the best option to reach a representative. The ordering process was simple although I filled out the online form to get someone to contact me to make sure what I was ordering was the best equipment. No one ever contacted me. I later just ordered the equipment myself although I never received an estimated delivery date when I will receive my equipment. The process was stressful and confusing because I couldn't reach no one and you definitely can't get anyone by phone Your company should have representatives to make sure customers are comfortable and receive what is being ordered.

I am rating 3 stars for average due to… I am rating 3 stars for average due to there was no way to track the package and there was no estimation given on when the package would be shipped or received, for example.... package should arrived within 5-7 days. The ordered was placed on Tuesday and received on the following Monday which was not bad. The package wasn't securely sealed. The tape was not completely adhered to the box. I would like to see a tracking process put into place, that would be great. Thank you!

I purchased a computer from the wahep… I purchased a computer from the wahep website to work at home for Andvaris and never received any shipping info. I sent an email and never received a response. I had to contact Antoni directly to get the tracking info. When I got the computer and completed the Technical Check, everything passed except for the CPU. It was rather frustrating. I am waiting for the information to return the computer.