Superior product and customer service - 5 star! I am very happy with Enphold - their product and their customer service as well. The iPhone 12 wallet case is excellent protection for this expensive phone, and I am confident it will provide great protection for a long time. The iPhone case is leather with a very good feel, and great padding. In addition, the postal service was slow in delivering it, so when I asked customer service to refund my overnight shipping fee, they gladly and promptly did so. I highly recommend this company!

Worst customer service Worst customer service. Bought 2 iPhone folios in November because they have a "no questions asked and money refund" policy. They were not what I wanted so I asked for credit. They offered store credit. I sent an email to let them know that I prefer regular credit. Sent 2 follow up emails, never heard back. Beware of this company!

Failed to Ship; no CSR Response You acknowledged my order then shipped it a week plus late. When I contacted your customer service they ignored my inquiry about my order. I like the product but if you don’t care about customers, sell the business to someone who will.

This turned out better than I expected This turned out better than I expected. It is well made and of very good quality. I didn't expect that the phone to be secured in its own holder which is then held within the cover by magnets. It is nice to be able to have the phone by itself or keep in the cover. I sprayed some leather protectant on it and I look forward to using this for a good long time.

Poor customer service After many Emails questions to the customer service concerning an RMA autorization are still waiting for answers. Very frustrating to read that the are taking care of you but no answer from customer service neither a phone call to explain what is going on. Merci