Cost-effective AND Premium Customer Service Combined Ting has been outstanding at helping us control our mobile costs with their pay-for-what-you-use plans. AND their customer service is tremendous...quick to answer the phone or get back to you. We've made multiple device switches and added children to account requiring some extra setup, and they are always awesome to work with.

Account closed without any authorization Without any authorization, Ting mobile cancelled my account saying that I had closed my account. I have three lines and did not close this account. I did call to inquire about international usage and that was all. It is now 19:15 and I have to wait until their service dept. opens at 8 am ET. Very disappointing and frustrating.

Customer service used to be good Ting originally was a Canadian based, smaller mobile company. They valued customers and customer service above all. 5 stars at that point, 100% recommended then. They got bought by Dish and are now just as terrible as all the other big brands. Price is still great but customer service is nothing.

Time to look for a new provider. I’ve had Ting for several years. Their prices are some of the best and when you call support, you actually get someone without having to go through the 10 levels of voicemail hell. Bad side. Pretty much every time we go into Canada, service stops for voice and internet. Today, they managed to restore voice but internet still isn’t working. Their solution, buy a SIM card. In addition, if I’m not using WiFi at home, cell phone service is iffy. It sometimes works and sometimes doesn’t.

Hours wasted and still not fixed.. Hours wasted and still not fixed... Emails are not responded to, support specialists contradict each other, promotional credits aren't applied, and on and on. Some quotes from today: "I do apologize for the experience that you have bee get in previous interaction on Ting [sic]." "sorry for the misunderstanding that has been given to you by our previous agent" [does that mean they've been fired?] "I do understand but as of the moment we don't have available supervisor"