My case arrived bent My case arrived bent. I sent them a picture and they sent me the case again. Tracking didn’t work but I did receive the replacement in 9-10 days I guess? Great bumper frame though. Sucked to have waited long to finally get what I wanted. Overall, very satisfied with the service and the bumper frame. Kudos to you Sarah!

I made a mistake while ordering I made a mistake while ordering. I didn’t realize I ordered the screen protector and the case for different models. But Exoticase team sent 2 cases and 2 screen protectors for 2 different models. Well, they could have asked via email but I guess I appreciate with what they did. I don’t have use of 1 case and the screen protector but thanks to the team for realizing my mistake and sending additional items. Thank you

Blackmail to get negative feedback removed! They used a courier that NEVER delivered my item (Fast Horse Express - obviously they need to remove EXPRESS from their name!). I asked for a refund, which they processed. However, I then got an email demanding I remove my prior negative feedback. I consider this a form of blackmail and my original feedback still stands that they use a logistics "solution" that is uncontrolled and out of their hands for their orders, and this is after taking weeks to send my order.

Don't be fooled by the shiny website! Poor poor quality product with very poor returns provided. Is stated on the website so I should've read but wasn't expecting the product to be so poor. The website looks great but don't be fooled. The product is cheap from China and not worth 10% of what they charge. Returns have to be paid for by the customer which is quite expensive considering the returns address is in Canada and I bought in the UK. Would not recommend.

Excellent service Excellent service. I have been buying from this shop since I got my 14 pro last year. Quick responses on every question. I wish they made more cases for mini models so my sister could have the same beautiful cases like mine. Definitely will keep getting back to them whenever I need new cases!