Long response delay Not sure what happened to this site and folks behind, but there is no support provided to my issue with invalid code for FIFA 2019 ordered in December. Problem raised on Christmas, all the required information provided fine, last email response from January-3 (I should be sent a new code). No response since after 3 more chasers. The only way to contact is via email. Given this was supposed to be a xmas present, it hurts double. If things turned good, i´ll leave a follow-up comment here. ------------ Things got resolved eventually to my satisfaction. Yet there is a great room for improvement as for the communication and perhaps an option to be added to be able to connect with support team via telephone. Raising rating to average.

i just recently bought a key and they… i just recently bought a key and they needed my verification(phone number) to "complete" my order but they just took money from my account and have yet to look at my ticket its been almost 2 days. your best choice is to just pay full price because they don't respond on support and make you wait multiple days for help

Fantastic, when it works Generally the prices on CDKeyHouse are far lower than those on many other sites. It's unfortunate that about 20% of the time the delivery system is broken. I've had to contact support about receiving blank CD keys multiple times, luckily their support staff is on the ball even if their response can take days. It's clear that the website needs a redesign as it's quite buggy and won't even remember my payment currency. If they can re-work the entire site and fix the blank CD key issue, it would get a full 5 starts from me!

ID Verification? I'm curious that how many days you're trying to verify? I submit a verification ticket ,It's been a week now，received nothing from them except the automated emails.customer service always has not been online , so can someone tell me how to get a refund? LOL ,btw,I also bought a game on this site，but they gave me another key of the game，and no reply to my ticket also. haha

You may not believe the low prices and… You may not believe the low prices and you may question how products are delivered, but they’ve always given me a top notch service. I had an issue with my last purchase as they had sent the wrong thing. I contacted customer support and within an hour the problem was resolved. Mistakes happen, but CDKeyHouse resolved it very quickly and efficiently.