Better Installation Dates & Times Are Needed To schedule an installation date for cable and internet appointment is very difficult. I work 5 days a week from 8 a.m. to 4:30 p.m. AT&T does not offer in person installation services after 5 p.m. nor have enough workers to have an installer come on a Saturday or a Sunday. When I call into the AT&T quite a few operators do not speak English clearly nor understand my request. May I suggest AT&T hire mor cable and installers to met the growing demand for , after hours, Saturday and Sunday services for customers who have other obligations such as work. Far as workers who have limited English I would provide training for workers and/or hire individuals where English is their first language.

Install was told 7 days before they could install. Today the 8th was promised date. Now they are saying the 13 is the earliest. Not a good first experience from switching from another carrier. Having second thoughts. 2 weeks no tv or Internet with kids is hard especially when you work from home.

U-Verse Internet & Phone The installation was on time and fast. Installer answered all my questions. He connected some of wireless devices. I had some operator error after his departure but he left me his phone number. He answered right away and solved my problem. Great technician/installer.

Worst customer service ever We have had and enjoyed u-verse for many years. Thought how much trouble could it be to switch to our new home? After 2.5 hrs on the telephone over 2 days and 4 different representatives giving us 4 different monthly costs, we decided to switch to Direct TV. Unfortunately we will still have to deal with AT&at, which I'm very unhappy about but no other choice. You guys really need to fix your custoner service, it's broken!!!

Worst possible service. No one showed to complete the service that was requested, no one called to explain and reschedule at all. I tried literally 5 times on the scheduled date to contact AT&T to check the status, and was on hold each time for 10 minutes before the automated system disconnected. The day after, I called again and this time I was on hold for almost 40 minutes until I chose to disconnect the call.