The worst move I have ever experienced with AT&T. AT&T has become the worst in customer service, customer support, customer anything. I would leave and never return to your service or the "forced" services or Direct TV. As long-term customer of over 12 years, including wireless, you will see me slowly as I can get out of my obligations, will be changing providers and carriers. Having a company that thinks the best way to be is the biggest, well you're wrong. The right hand doesn't know what the left is doing and the real losers your customers. But then when you are that big, who the hell cares. There's another sucker born to fill a slot.

Complete incompetence Almost all aspects of the sale of ATT services were bungled by a nice, but absolutely clueless salesperson. Installation dates, types of service ordered, and especially the phone number to be ported to my new account were all completely wrong. Correcting ATT's mistakes cost me $50 out of my pocket, 10 days without phone service, and another half day off work to wait for the installation guy. No stars. Not at all pleased.

Worst customer service ever We have had and enjoyed u-verse for many years. Thought how much trouble could it be to switch to our new home? After 2.5 hrs on the telephone over 2 days and 4 different representatives giving us 4 different monthly costs, we decided to switch to Direct TV. Unfortunately we will still have to deal with AT&at, which I'm very unhappy about but no other choice. You guys really need to fix your custoner service, it's broken!!!

Disappointed We have been an ATT customer for many years. Our rates have continued to climb. In an effort to decrease the cost we opted to change the account from my husbands name to my name. The initial sale of services was fine and seemed good, but the process to get there has been horrible and we are still not there yet (install date has changed 3 times). Why can't ATT honor the prices originally quoted/given and not raise the price every year? I think the change we are attempting to do costs ATT more money than honoring original rates.

Install was told 7 days before they could install. Today the 8th was promised date. Now they are saying the 13 is the earliest. Not a good first experience from switching from another carrier. Having second thoughts. 2 weeks no tv or Internet with kids is hard especially when you work from home.