Service tech awesome Service tech was going to miss the initial window. Not only did I receive an updated text from company, but he personally called both of my contact numbers and left messages. I was not home when he installed, but my son said he did great job. He also followed up with another call/voicemail to me to ensure all was good. Very impressed with the customer service.

The worst experience EVER! I have been an ATT client for over 20 years. I have never seen such bad service from a company. I've been trying to UPGRADE my service and it has been a hassle. They've cancelled my appointment at home twice without even letting me know why. Every time I ask to speak to a manager or supervisor, no one is available. This problem has been going on since March. Still no positive outcome to my issue. If I could, I'd switch companies in an instant.

Excellent Tech Support from Joshua Pedroza! Josh Pedroza was awesome! Best tech help I have EVER received. He is helpful, professional, knowledgeable and totally efficient. I have never experienced such efficiency with any other installer ever. He makes AT&T look good. Thank you Josh!

Wow....customer service SUCKS Thought I signed up for service then I get an email telling me my service cannot be processed. I call, wait on hold for 15 minutes and then a lady answers who breathes SO loud into the phone I can barely hear what she is saying (nor can I understan her broken english) over the LOUD background noise of the call center she is obviously in. Horrible. Had to be transferred 3 times before I had to hang up because I was on a time constraint. Very disappointing!

Disappointed We have been an ATT customer for many years. Our rates have continued to climb. In an effort to decrease the cost we opted to change the account from my husbands name to my name. The initial sale of services was fine and seemed good, but the process to get there has been horrible and we are still not there yet (install date has changed 3 times). Why can't ATT honor the prices originally quoted/given and not raise the price every year? I think the change we are attempting to do costs ATT more money than honoring original rates.