Worst customer service ever We have had and enjoyed u-verse for many years. Thought how much trouble could it be to switch to our new home? After 2.5 hrs on the telephone over 2 days and 4 different representatives giving us 4 different monthly costs, we decided to switch to Direct TV. Unfortunately we will still have to deal with AT&at, which I'm very unhappy about but no other choice. You guys really need to fix your custoner service, it's broken!!!

Worst possible service. No one showed to complete the service that was requested, no one called to explain and reschedule at all. I tried literally 5 times on the scheduled date to contact AT&T to check the status, and was on hold each time for 10 minutes before the automated system disconnected. The day after, I called again and this time I was on hold for almost 40 minutes until I chose to disconnect the call.

Service tech awesome Service tech was going to miss the initial window. Not only did I receive an updated text from company, but he personally called both of my contact numbers and left messages. I was not home when he installed, but my son said he did great job. He also followed up with another call/voicemail to me to ensure all was good. Very impressed with the customer service.

Excellent Tech Support from Joshua Pedroza! Josh Pedroza was awesome! Best tech help I have EVER received. He is helpful, professional, knowledgeable and totally efficient. I have never experienced such efficiency with any other installer ever. He makes AT&T look good. Thank you Josh!

Awesome Experience I had an amazing experience on the phone trying to get my internet/cable set up. I wish I could remember the girl's name that I worked with because she really did a great job at explaining everything to me. We even got disconnected at one point and she reached out immediately to finish getting me taken care of.