It is all good until you need service I had the same problem as many here....I purchased a label to Spain, where usually included tracking service on their site. The newest label I printed using them (Nov-2020) has NO tracking service. As a merchant I had no choice but void the label , yet they will keep the money and never refund you. Have to file dispute from my CC

They will not refund you! They will not refund you!! They said they will refund you if you cancel your unused label, but this will take forever. They use various non-sense excuses to refuse to provide refund, and conversation is so so slow. Waste time and money. Avoid!!! Have to dispute via my bank.

Beware - Stolen Packages at their Warehouse & Horrible Service I am a Federally Licensed Firearm dealer. I shipped a firearm legally to another dealer via their website. The package was rejected by the addressee, and being sent back to me. UPS delivered back to US GoBuy / Post Pony warehouse in Oregon. The warehouse illegally opened my package and refused to send it back. My FFL license was in the package, and I emailed it to them. Also sent them links to the ATF and UPS regarding the legalities of shipping firearms. They have refused to ship it back and just told me sorry. Really?? They are now in possession of a stolen firearm, and mail fraud for opening the package. I am so disgusted by the service I have received, primarily by someone named Felix. DO NOT SHIP USING THIS COMPANY, BEWARE AS THEY ARE THIEVES, AND SCAM ARTISTS.

Horrible! Do not use postpony! Horrible especially after they outsourced their service to China!! I had a UPS demage claim, and had to go through only by Postpony. And it took over 8 months finally got my compensation. That's not the worst. After that I want to withdraw the compensation to my bank. Guess what, they only transferred a fraction of it and I never receive the rest!! When I asked them, they replied that the whole amount have been refunded and asked me to check with my bank!! What a joke! I don't know what game they are playing, I'm still fighting to get the rest my money back. Just tell you do not use postpony anymore!

Lost package still lost! Lost package with no resolution! I purchased a product from an eBay seller: thoba3671 on June 7, 2021. The USPS tracking number on the package was 93001202241000000033383149. I believe the seller was sending this first class via USPS but according to the original shipper, Usgobuy; I had to get in touch with PostPony to find my missing package. The email from USGOBUY told me: "Dear Customer, Please contact serviceatpostpony.com for help. Thank you . Best Regards, Monica, Customer Service Department With NO explanation as to why I have to contact PostPony. PostPony would not help me because there was no other tracking number on the package other than the USPS number. I would not recommend your company to anyone I do business with. Lost package with no resolution!