Terrible customer support Terrible customer support. Their payment gateway was not able to charge my card?paypal even though funds were available and cards were working with other website. I've been a customer for around 3 years and their customer support has declined significantly in that time. I will be moving my sites to another hosting provider ASAP....

Invalid Help Support Using "Get Help" window: Invalid answer from an agent and somehow the system is writing messages by itself as if I was the one writing it. For example "Thank you very much sir" and "Have a nice day", etc. Those messages is something that the system somehow writes by itself without my consent. As if I were the one who wrote that. Check this image as an example: ibb[dot]co/n1pWMjG (Replace the [dot] by a real dot symbol) (The image from this URL will be automatically removed after 1 month)

Do not use this hositng company Do not use this hosting company. Its total scam 1- They do not provide you cPanel 2- They will not show you the wp-content folder if you try to access files via the file manager plugin 3- Only way to upload or download files or plugins is FTP 4- ftp is very slow to upload 1 plugin it will take 6 hours. Pure scam

Hacked multiple times, gave up and switched I got hacked multiple times which led to terrible SEO implications. Each time, I would update all the plugins and themes, their teams would run an automated and manual scan, and I was assured that my site was "clean." The hack just came back each and every time over the course of 6 months. I've just canceled and have moved over to Webflow. The customer service agents were kind and helpful, but their malware scan processes are not thorough at all. I was very clear that I needed a deep review and I had to insist on multiple scans when they "missed" many compromised files the first time. After the third hack, I had to go into FTP myself to try to clean up the site since they don't react quickly. Not recommended at all if you want reliable "managed" hosting. Please save yourselves the trouble and go elsewhere.

Terrible customer support Terrible customer support. Their payment gateway was not able to charge my card even though funds were available and when I reached out to customer support they "raised a ticket" but they did not bring my client's site back online. I've been a customer for around 18 months and their customer support has declined significantly in that time. I will be moving my sites to another hosting provider ASAP.... as soon as they action the ticket.