Very disonest company Very disonest company, once you subscribe good luck cancelling it. There's no way to do it via their website, you have to call l. I ended up having to cancel my credit card. Get Garmin inreach better customer experience and better hardware.

Terrible customer service and zero Social Media Integration I ahve been using SPOT Gen 4 for 3 years now - the costs are high, monthly fee also has an added annual fee for no apparent reason plus there is a very expensive activation fee that appears to be for no good reason also. The GPS signal is fine is completely clear open areas (I am based in Scotland) but the slightest trees, thin forested area etc there is no GPS at all. However, the reason my group bought these was to take advantage of the link to Twitter so we could post automatically on twitter and parents could see their young person's progress on their expedition. Since we bought them we have always been unable to use this feature and every few months I ask when it will be fixed and get the same response - we have no timescales for when it will be working. When I complain I get the same response - sorry about that but can I help with anything else? Their customer service people don't care and are often rude on the live chat. I have started to move away from using them and buying other GPS tracker devices which do the same but without the terrible customer service and attitude. Wish I had never bought them!

Fraudulent billing and virtually impossible to cancel Fraudulent billing policy! Basic subscription plan started at 100 euros per year, billed to a credit card (so you're unaware that there's a Direct Debit in place) then without your consent, auto-renews at 239 euros pa without any communication or notification. There is no way to cancel the service plan on their website. All contact forms lead to a phone number in Ireland, which takes 20 minutes to respond. Then the american operator offered me a $60 discounts as an incentive not to cancel. I don't trust that they have cancelled my subscription and will be cancelling my credit card just to be sure.

I wouldn't trust these conmen with my life. After trying for ages to find a way to cancel my account online, I could not. Then I emailed their deactivation email address. No response to the first email, second email was bounced with a "Recipient address rejected: Access denied." response. So they just don't want to deal with me, but they are still going to take my money. I've had to resort to cancelling my credit card as there's no other way to stop these cowboys from taking my money. Never using again.

Poor customer service I was backpacking and attempted to send multiple messages out- they simply would not send- family members told me they never got them. Called SPOT to cancel my membership and they told me "I must not know how to use the phone". I followed the directions exactly and tried in multiple locations. Then came on here and saw the same kind of reviews. Not one to leave reviews- but I am concerned about the safety of others if this phone is not working. Also took me MONTHS to get this cancelled, they just continue to charge me.