Has potential but some serious issues We just moved over to this product. Sales staff were great at selling the product and we seen some improvements from our previous product but it has some serious issues. Because this company is new, many of the staff are new and we requested for our original trainer to be changed but they refused until I told them i would end our contract. That seems to be the overall thread. Its difficult to get folks on the line to speak with and when one of my team members called the help line she was told not to call the help line that we needed to check their training sites before we called. Try calling the offices and see if you can get anyone other than the sales department on the line. When we were done with implementation I was told they didn't want to do a survey with me because it would be"bad". Overall support is poor. Reports are not just bad but horrible. What i was originally told was that we could create any report we needed. That is not the case. They have limited reports and limit what data you can pull additionally, the reports are not even formatted well. Trying to get something as simple as accounts receivable report is atrocious. No one at their offices could find an overtime report and then we just didn't get a response (radio silence) and told well that is all we have. We eventually found it on our own. Now it is not all bad, here is where I think their product is an improvement from our previous. First, the overall cost. About half of what we were paying with other software. Their system includes telephony and task reporting. Not only does payroll upload into Quickbooks so does billing (there are some issue with this but minor). Without paying additional fees, you can access your login from an ipad, iphone, etc. Caregivers love this feature to mark their tasks online. Product overall is very simple from the user access to the drop downs. Anyone can learn it pretty quickly with minimal training. Overall, we will will remain with them through our contract to see if things improve because they are a newer company and it has potential.

Large CA Agency - terrible reporting, mktg reports/structure is archaic and not useable We left Generations to Clearcare, because the staffing and payroll side of Clearcare was appealing. In retrospect, we regret the move. We own multiple businesses, and we use CRMs like Clearcare for all of them, and Clearcare fails in reporting and functionality. If you care about tracking your Sales Reps and their sales successfully and getting real numbers, DON'T USE CLEARCARE! Reasons: 1) if a referral source (person) moves from one organization to another, IF YOU MOVE THEM IN CLEARCARE TO A NEW COMPANY, ALL PAST REVENUE MOVES WITH THEM TO THEIR NEW COMPANY. This is a simple solution, and is crippling for revenue tracking. As everyone knows, referral source (persons) move ALL the time to different hospitals, ALFS, etc, and even work at more than one at a time. You have no options to inactivate a referral source (person) and then add a new one 2) You can not track Revenue by marketer, it is all linked back to the REFFERING ORG/PERSON, which can ONLY HAVE ONE OWNER. SO sales repA gets a referral from sales repB's source, ONLY SALES REP B gets the revenue credit. 3) Reporting for marekting is terrible - this is NO CRM, it is a glorified scheduling program. You can't use reporting elelments from different parts (for example, a field for Clients can't be reported with certain items related to the Referral source...the list goes on and on). 4) search capabilities have major bugs, which leads to MULTIPLE DUPLICATION of clients, caregivers, applicants, referral sources, etc, and causes a nightmare for larger agencies 5) Onboarding - ANDRIA IS AWESOME. Support if so-so, I give it a 2 out of 5, most are quite lacking in knowledge and know nothing about home care industry processes, databases, and offering solutions to the software downfalls. The support has obviously had little training and does not go through onboarding to understand the issues that new users will have, and which would give them a more robust view of Clearcare. Most of the time we just have to hangup because the support is so frustrating, and the emails...they just don't comprehend.

ClearCare impacting efficiency with reducing functionality ClearCare, as a company, recently made changes and reduced the "My Task" functionality. This prevents users from independently viewing and managing their delegated tasks. The company reduced the ability to work independently and efficiently. We now have to review "every task for all employees (pages) to "find" individual tasks because they state that every employee needs to see ALL TASKS. A vendor is driving business process. This is poor business practice. They sent a reply stating (summarized) that it was for our own good to not have this functionality. The deletion of this functionality makes this product inferior and not as useful. It impacts employees and lessens their ability to manage their own work. I've never seen a vendor tell business owners that they are taking away functionality to make their business MORE SAFE. The application is a tool to be used by businesses not to drive business process.

Dishonest and untrustworthy Dishonest and untrustworthy Signed a contract with them based on their assurances that they can produce certain reports. After on-boarding with the software it became evident that they were unable to produce the reports. Asked to be let out of the contract, since it was signed under false pretenses, but they refused. After speaking with an executive, was informed that they would release us from the contract. However they continue to bill us each month (it's been 3 months). Calls to the company and executive go unanswered. To summarize: If you're seeking a trusted partner for your agency, go elsewhere.

Poor Customer Service Poor Customer Service! Software System crashed on New's Years Ever and when we called to report, recording from Clearcare stated offices closed! Later received notice at site that engineers were working on issue. Our clients and caregivers are dependent on software to know schedule, and there is no backup plan during the holidays! Incredible! Clearcare needs to get their act together.