ClearCare impacting efficiency with reducing functionality ClearCare, as a company, recently made changes and reduced the "My Task" functionality. This prevents users from independently viewing and managing their delegated tasks. The company reduced the ability to work independently and efficiently. We now have to review "every task for all employees (pages) to "find" individual tasks because they state that every employee needs to see ALL TASKS. A vendor is driving business process. This is poor business practice. They sent a reply stating (summarized) that it was for our own good to not have this functionality. The deletion of this functionality makes this product inferior and not as useful. It impacts employees and lessens their ability to manage their own work. I've never seen a vendor tell business owners that they are taking away functionality to make their business MORE SAFE. The application is a tool to be used by businesses not to drive business process.

Worst Product Ever! I think this is the most problematic software I have ever worked with. There are always problems. We get notices regularly that there are issues and they are being addressed, but the same issues continue to be a problem. I would not recommend this to anyone, in fact I would advise them to stay as far away from this sub-par product as possible. It's overpriced garbage. I would not re-sign with this company if they charged $1 per client.

Relatively intuitive platform for… Relatively intuitive platform for caregiver management. Can be difficult to use or slow at times

Large CA Agency - terrible reporting, mktg reports/structure is archaic and not useable We left Generations to Clearcare, because the staffing and payroll side of Clearcare was appealing. In retrospect, we regret the move. We own multiple businesses, and we use CRMs like Clearcare for all of them, and Clearcare fails in reporting and functionality. If you care about tracking your Sales Reps and their sales successfully and getting real numbers, DON'T USE CLEARCARE! Reasons: 1) if a referral source (person) moves from one organization to another, IF YOU MOVE THEM IN CLEARCARE TO A NEW COMPANY, ALL PAST REVENUE MOVES WITH THEM TO THEIR NEW COMPANY. This is a simple solution, and is crippling for revenue tracking. As everyone knows, referral source (persons) move ALL the time to different hospitals, ALFS, etc, and even work at more than one at a time. You have no options to inactivate a referral source (person) and then add a new one 2) You can not track Revenue by marketer, it is all linked back to the REFFERING ORG/PERSON, which can ONLY HAVE ONE OWNER. SO sales repA gets a referral from sales repB's source, ONLY SALES REP B gets the revenue credit. 3) Reporting for marekting is terrible - this is NO CRM, it is a glorified scheduling program. You can't use reporting elelments from different parts (for example, a field for Clients can't be reported with certain items related to the Referral source...the list goes on and on). 4) search capabilities have major bugs, which leads to MULTIPLE DUPLICATION of clients, caregivers, applicants, referral sources, etc, and causes a nightmare for larger agencies 5) Onboarding - ANDRIA IS AWESOME. Support if so-so, I give it a 2 out of 5, most are quite lacking in knowledge and know nothing about home care industry processes, databases, and offering solutions to the software downfalls. The support has obviously had little training and does not go through onboarding to understand the issues that new users will have, and which would give them a more robust view of Clearcare. Most of the time we just have to hangup because the support is so frustrating, and the emails...they just don't comprehend.

Their entire site has been down several times Their entire site has been down several times, and they refuse to compensate users for the down time. Their customer service stated they would have to charge more if the credited people back for the times it was down. As others have stated, the software is OK, it's the customer service that's the main issue.