Sanwar Ali
GBTime Doctor over charging and bad service I am somewhat disappointed with the service. It is very difficult to backup old users and then remove them from Time Doctor. Technical support is not very good. This seems to be a deliberate policy so that you accumulate more and more users and end up paying more money to Time Doctor! Other companies have much better systems in place so that you know how much you will be charged. To try and stop payments you have to email them.
Living In Cyprus
CYUnethical when companies offer businesses monitoring software, you don't expect for those companies to monitor YOU as soon as you join for a demo. Gave nothing but my email address and suddenly called me from the US (Im in EU) with my first name and mobile phone. Not cool. I wonder what other info the software sent to them from the PCs we download the software to.
Ivan Jurisic
CHI purchased a Basic plan for 4 users I purchased a Basic plan for 4 users, they charged me the premium for 5 users. No receipts are sent out, they know what they are doing. Scammers
MC
GBOvercharged Overcharged. Then when I try to cancel, they gave me this message, "Your cancellation request was sent to our support team on undefined. They'll be in touch to let you know when the cancellation is completed. You can re-submit for cancellation after 7 days."
Liz Clarke
GBOvercharged and refused a refund. Whilst the support team is helpful, the ease with which you can be overcharged is astounding. Switching laptops cost me over £100 in "new" annual licenses for an existing user. I also got charged an annual fee for my 13-year-old daughter even though all she did was sign into a laptop on her own profile - I didn't have to authorise the debit at all. Getting a refund is incredibly difficult and the support team tend to tell you that you have been "educated" because they've sent a link to a help article, which only makes sense to technicians! Indeed even when trying to resolve my duplicate profiles the support team phrased their response as "I guess you need to delete"... they're guessing, yet I've been "educated" and therefore have to suck up another annual charge! In theory it's a great system. In reality it has huge flaws that end up costing you a small fortune and takes hours to resolve with their support team. My recommendation would be - stick to something simpler like Toggl! They've refused a refund and given me "credit" but given I would never renew my subscription, they've effectively raided my bank account and kept the money!