Roaches from Verizon Fios I purchased a FIOS Package with Verizon about three months ago. I happened to walk into the Walmart and saw a sales rep and he insisted that I switch from Xfinity to FIOS. I signed up the same day and scheduled the appointment a week and a half later. I received a decent size box that had a really cute note stating not to look into the box because it was for the technicians. I left the box at my front door until the tech came. The tech came and installed everything and said "I wonder why they sent you all this equipment?" I predicted that he meant the boxes were old and they had a new version out. The technician was super cool. So he leaves our house and I go downstairs to make sure the doors are locked because no one stays in the basement. I happened to see something run from the box that was just installed. I thought I was going crazy for a second but once I got up close to the box I realized it was a ROACH! I killed it immediately and notified a manager a the call center. Fast forward two weeks later its 12 am in the morning I'm walking to the bathroom I turn on my hallway lights and I see teenagers sized roach on my wall. I killed it immediately and tried to get in contact with Verizon Fios. Unfortunately, no one was working so I got tried to reach someone on Facebook. That didn't work out to well. I called them several times and have been tossed around to so many people it's ridiculous. The time is now 12:13 am, I got in the house at 11:33 pm. I turn on my Kitchen lights and its an ADULT SIZE ROACH on my floor.... I have been trying to get in contact with someone for a whole two months and no one has called me to apologize. But they can call me to return their boxes and send notices to pay my bill. I just think this is absolutely unacceptable and I will never recommend Verizon to anyone I know. Oh and I forgot to mention I live in a three level house and a roach was spotted on each level. I did send the Verizon Equipment back and still no response. The last roach spotted I did take a picture of it. P.S. Don't get Verizon Fios

Please stop emailing me verizon Who is Quamane and why does he have a need for fiber optic internet but apparently can't type the correct email when he is ordering? I'm not Quamane, I don't live in New Jersey; Can I even get fiber in my town? If so I am down but I don't think that's a thing here yet. Verizon please stop emailing me receipts the stress has caused me to lose so much hair that my wife left me and then i got so depressed I didn't notice my kids were playing in the street until after they got hit by a UPS truck. Thanks to Verizon life has become unrelenting pain.

Verizon Thieves are good at bait and switch Verizon converted my mother's building in Queens to fiber, thus forcing us to consider FIOS. This was a bad experience begeinning to end. First of all, they make renewing lifeline eligibilty difficult. But I figured it out and mailed the renewal application, they simply lost it, so for months she was paying $15 a month more than she had to. Then the whole - we cant talk to you without a pin number - horror played out. She is half deaf and half blind and one quarter senile, so its all very difficult to deal with. Finally I step in and Verizon talks to me. their pricing is very opaque. They try to con you into signing up for packages without revealing the full costs. I could never get a straight breaksown of how much each service costs. When asking about lifeline, just long holds and blank stares. Eventually I settle on the double play, voice and internet only. they quote prices with taxes and fees not included. They baited me with a double 'loyalty' discount. I agree to a price quoted in writing in a text message. LAter find out price does not include taxes. Then the tech comes, and he takes five hours to run install fiber. Delay is due to central ofice not turning on service as their is confusion over which plan I actually ordered. This is on a Friday before XMAS, the poor guy is stuck with us until 630 PM. Also he cuts the wrong coax and wrong copper, but I only caught the coax mistake as we were waiting so long for him to get authorization we happened to turn on the TV. Verizon tech also does not check all phones, next day we discover only one phone works via new fiber connection, so Verizon has to send us another guy to fix it. Then a few days later I happen to review Verizon emails, and notice one that gives an estimated bill saying our new double play will be $142 per month!! I call Verizon and the dopey person and ask why is the loyalty discount dropped? She's totally helpless and says she will call back in five minutes. No call comes in 24 hours. Now I decide to look at other options. And by the way a promised new Lifeline application is to be mailed and it of course never arrives. Cable company offers a double play with wi-fi for $60 icnl. tax. We cancel FIOS, and after a week still have received no instructions on how to return router. I even checked my messages on their website in My Account. We had our time wasted, our internal wiring disturbed, lied to at multiple stages. In contrast the cable company has already called me three times asking if all is working well, and they even changed the new phone number to a easier to remember one and did it cheerfuly and professional. VERIZON is managed by liars and thieves. STAY AWAY from FIOS if you can get cable or 4G internet as an alternative.

Wont use again Ridiculous pricing when the neighbor has better prices and then rope you in with a good price and not tell you that its only for a year when your contract is for 2 years, never mind the 40 dollar difference a month you'll pay the 2nd year then cant cancel because the price of cancelling is ridiculous also.

Bad News Bad News: If you have to move to other service provider you don't get credit for partial service. They charge you for full month. If you call them for credit, they will remind you that you signed for it. They are cheater.