Worst customer service in Australia Recent Telstra FTTP upgrade customer. Worst customer service in Australia. Sales obviously don't speak to Billings who don't talk to the Customer Service operatives. Hence, the on-line customer help is pathetic. They lie, they make stuff up or they promise to call you back - just anything to avoid fixing the problem. Avoid the on-line customer service platform, make a direct phone call instead. It is way more effective. Telstra invoice has been wrong every month. It takes hours to get it fixed. I am pretty sure the Telstra legacy billing system can't invoice for 250/25 and higher plans. They know it but they dont want to tell that to their customers. Telstra has premium prices but rubbish customer service. I recommend that you consider the mid tier ISPs instead. They try harder.

NBN fibre upgrade offer NBN upgrade fibre to the house left me with no internet. Telstra disconnected the old service before activation of the new. A 3 day saga to get back on-line. Don't be tempted by the free upgrades. Faster? Yes Worth the effort? No

Avoid Telstar Avoid Telstar: Fraudulent Billing, Poor Service Telstar's service is a nightmare of deceit and incompetence. Frequent disruptions, slow speeds, and unresponsive customer support plague their offerings. Cancelling is no escape—despite termination, they persistently bill. Steer clear to save yourself from their fraudulent practices and subpar service.

Returned 5g modem due to no coverage Returned 5g modem due to no coverage, problem 1. Problem 2, trying to relay this message to the customer service who spoke minimal English and was yawning the whole time loudly into the phone 😂 funny now but not then! Took ages to try to communicate and get it all done, bloody disgraceful when you are calling a service from Australia and the customer support staff cannot speak English!!!duh what’s wrong with you Australia

I have been trying to fix my wifi for… I have been trying to fix my wifi for over a month and they have not helped at all. Their incompetence is astonishing. Hours wasted. Anyone recommend another provider?