Our home phone Our home phone, connected to the Basic Talk modem via Ethernet, suddenly stopped receiving calls. We could call out, at least, and this system has worked well for the past decade or so of our subscription, but things quickly got worse. Now we're not able to make calls as of yesterday (03/07/2024), and the company sent an email advising us that our service was terminated, and that they needed to legally advise us that we have no emergency (911) call capability! My interactions with customer service were cordial, but they could not resolve the original problem. Basic Talk was a good phone service, but apparently they're not maintaining good customer relations or support.

Please contact the FCC and let them… Please contact the FCC and let them know of all the problems with Basic Talk (which is Vonage). We did and its very easy to do. Once the FCC gets involved Vonage MUST respond to your query. Perhaps if enough people make a complaint something MIGHT change. Or if you are looking to cancel and need a refund, again, contact the FCC - that is the fire Vonage needs to get moving and get your situation resolved. Unfortunately, even AFTER contacting the FCC, Basic Talk (Vonage) just blows more smoke up your derriere and makes it as though your box and connection are suddenly the problem (not them). That, after all these years you now need to connect the box directly to your phone and that's why there are dropped calls repeatedly and garbled speech. NOPE, it's Vonage. And, as if you didn't already know, Vonage (BasicTalk) is ALL based in India, not the USA and Basic Talk has NO SUPPORT.

I have had Basic Talk for about 4 years… I have had Basic Talk for about 4 years at first they were very good, but for the last six months iv'e had nothing but trouble and i can't get anything done about the problem, so i'm going back to magic jack.I refuse to do business with a company that is almost impossible to deal with.My suggestion is don't even deal with them!!!!.

Be warned! If you try to cancel your plan, be careful. They will tell you you're all set and they are sorry to see you go and then they will email you a letter thanking you for continuing your service with them and the charges will continue to be applied to your credit card. If you happen not to notice the charges, they will state that they have a policy of not offering refunds. This company is scamming its customers.

I had to argue with the rep to cancel … I had to argue with the rep to cancel my service because I got a bundled package with time Warner. They just charged me for a new month and refuse to credit my account for the month of service I'm not receiving. The rep said they have no way of issuing a credit, how does a reputable company not have that capability.