Incompetent support techs I called support today to cancel one of the two lines I have through Basic Talk. Spoke to a man (Rajesh, in India) that could barely speak English. He refused to let me speak to an English speaking person and then canceled the number I wanted to keep instead of the number I told him to cancel. I called back on my other line to inform him of the mistake and he canceled the other line too. These people are criminals.

Our home phone Our home phone, connected to the Basic Talk modem via Ethernet, suddenly stopped receiving calls. We could call out, at least, and this system has worked well for the past decade or so of our subscription, but things quickly got worse. Now we're not able to make calls as of yesterday (03/07/2024), and the company sent an email advising us that our service was terminated, and that they needed to legally advise us that we have no emergency (911) call capability! My interactions with customer service were cordial, but they could not resolve the original problem. Basic Talk was a good phone service, but apparently they're not maintaining good customer relations or support.

Be warned! If you try to cancel your plan, be careful. They will tell you you're all set and they are sorry to see you go and then they will email you a letter thanking you for continuing your service with them and the charges will continue to be applied to your credit card. If you happen not to notice the charges, they will state that they have a policy of not offering refunds. This company is scamming its customers.

Number was hacked Number was hacked, and basic talk acted if I was the guilty party, shutting off my phone without letting me know. Suspending my account, not returning phone calls, charging me for service that I do not have. Cannot cancel because no one wants to take responsibility to handle this problem, every one is pointing to the other dept. I am stuck in the middle.

Tried to change my billing date online… Tried to change my billing date online using their 'chat' feature. Numerous attempts and it didn't work. I then tried using their online email to have them change my billing date. Numerous attempts and that didn't work. Tried using a phone number through Google search and received automated response that the number dialed was only for setting up a NEW account. No way to contact these people if you have a problem or need to make a change in you account. Customer service is truly NONEXISTENT!! The actual product and VoIP service is VERY GOOD but customer service isn't there!