Rich H. Rich H., Podcaster Support was very helpful and timely in responding to my questions. Rich provided the great service that I've come to expect when working with Libsyn. Thank you!

Help...even when it turns out I didn't need it! One of the destinations for my podcast (only one of them) failed to update to include my most recent episode. I was very certain it was the destination's problem--but, just in case, I asked our team at Libsyn. Sure enough...everything was fine on the Libsyn end, but they checked it right away which helped determine that it was the destination that needed to get its act together (which it did, 36 hours late...sigh...). The Libsyn team has always been responsive, and very quickly, when needed.

A real exchange with a real person A real exchange with a real person. The response I received was quick, specific, and very helpful. I wasn't just directed (by a bot) to a series of FAQ pages to read. Instead, my specific question was addressed. When I asked a followup question, that also received a response very quickly. Honestly, I was shocked at how un-frustrated I was with the help process!

Two thumbs up Libsyn is easy to use and has set me up for successful.

Quick Response and Resolution! I was very pleased with the quick response and resolution of my YouTube upload issue. Thank you!