very efficient and kept me informed… very efficient and kept me informed thru the whole process

This is the second time I have used One… This is the second time I have used One Source Process. The first time I had no idea about what I needed or had to do. The rep messaged with me for at least 1/2 hour being very patient and explaining in an easy step-by-step way what I needed and should upload. They were great too by sending and following up with email messages. The second time I (just) used One Source Process, I was able to do it completely on my own and it took a total of ten minutes to get everything uploaded to them, and confirmed by email. Really efficient and easy.

Responded very quickly and clarified… Responded very quickly and clarified everything within 10-20 minutes. You get what you pay for and this was pretty good on the whole. Not 5 stars because the chatline could not answer my question and I had to send an email to the advisers, who were a little bit brusque with their responses. I understand the need for clarity, but it's a complex process. No need to make us feel a little 'stupid' for asking what might seem obvious.

Poorly handle process…very dissatisfied I communicated with a few customer service agents handling my case. It went from average to horrible.The experiences I had with one of them was not acceptable. Brandon Yoshimura customer service skills were so bad he needs serious training or get another job. The communication I had with David Lopez wasn’t clear and his email to me explaining the reasons he was recommending not to back after the first attempt was not acceptable. I paid for three attempts, and just bc Marti Melillo had a tantrum, they decided to leave the document and take pics. That was NOT ACCEPTABLE. I had to demand that the server to go back and to follow my instructions written on your questioner. You have a question asking will the person being serve try not to be served my answer was YES. The server should have been ready to handle that situation. Then Brandon gets involve with his lock of empathy and makes the entire issue about him and blaming me of not being professional and rude. It is not for me to be professional, he is the one to know how to handle difficult situations. He was projecting his lock of skills on me. That was NOT ACCEPTABLE. The entire communication process from David Lopez email to me Friday recommendation of not going back to Brandon Yoshimura not handling his poor skills was NOT ACCEPTABLE. If I am asked to pay for services and request to pay for those services ahead of time , then I expect the job to get done without having to stress of how the job gets done. The server should have known ahead of time, Marti Melillo was going to refuse to accept the documents. The entire process was poorly handle. At least the last person that email was polite and I received the affidavit after a very stressful process.

First experience was successful. First experience was successful. This was my first time needed apostilled documents and the timeframes given by the government agencies were extremely long, too long for my purposes. It was great to find reference to this service online. I guess they aren´t the cheapest, but everything was handled so quickly, carefully, and accurately that I got everything I needed back within a week. Quite a difference from the >3M I was expecting using the usual routes!