Long time customer and great customer service! I’ve been using Surfshark for a while now and love the simplicity of the app yet robust features. I do wish there was port forwarding allowed but their customer service is second to none! I had a problem with a compromised account and Klara from customer support was able to get me access back to my account. She was very helpful when I couldn’t find the answer in the help center. The price is phenomenal as well! Definitely a long term customer here

SCAM!! Purchased a subscription with 7 day free trial through Apple Store and charged me for the full amount (£44.99) straight away! Cancelled my subscription straight away and contacted customer service who ACKNOWLEDGED that an error had been made but won’t refund me because apparently Apple handles refunds. They have a bloody 30-day refund policy but they wouldn’t refund me! Had no luck with Apple either. Absolutely DISGUSTING. £44.99 down the drain. Avoid buying their service if you want don’t want to get robbed.

I will rate this company 100% CON GAME. They get ZERO's for every single ignored contact! I will rate this company 100% CON GAME. I bet I wrote to them 50 times without a human response. I was INTENTIONALLY ROBBED and CHEATED REPEATEDLY out of over a YEAR of PREPAID VPN SERVICE! They refused to let me use it without an updated new credit card number (can not provide) ID issue. I HATE SURFSHARK and BELIEVE THEY ARE A CON! Find a better company!

Trina wright Was very helpful and… Trina wright Was very helpful and considerate even waiting on me while I left the window . Her concise instructions and pointers helped me a lot

I had a technical issue and a real support team member helped me within minutes to solve the problem I had a technical issue and a real experienced support team member called Emily Johnson helped me out. Problem was solved within minutes. Great experience. Thank you.