Elegant Themes and their products are just fenomenal. The product is great. The support is also great and fast. I have taken advantage of their vip support and I can't say enough about it. Nothing that is this good happens by accident. Happy to make Elegant Themes our online development platform for us and our clients.

Great response time from chat support I have been a long-time Divi Theme user and I have always had a good experience with them. I had a question about the new tools Divi offered and how to access them. The customer support chat rep responded quickly to my inquiry and got me pointed in the right direction so I could get on with my project. The rep got me the right help articles to reference as well. Now I did opt into purchasing the VIP support which has a 30-minute response time but they responded within 5 minutes.

Very detailed problem solving… Very detailed problem solving instructions. Complete with screen shots etc! WELL DONE!!!!!!!!!!!!!

Reliable! A really fast, helpful and competent assistance service that solved all my difficulties in an instant! It's truly a peace of mind to have such a reliable help center at your disposal!

Very quick and helpful response Charieleen went over and beyond to assist me! When I submitted my help request, I didn't realize my questions/concerns actually weren't related to Divi. Regardless, she took the time to answer my questions. All my concerns were resolved in no time! A+++