Chirag Patel
GBHave been stuck with server migration… Have been stuck with server migration issues followed by errors and bugs and frustrations to say the least! I waited for three days and needed to get past all issues into a working state... and connected on-line with an individual named: Erwin Zainal; he was very patient, extremely supporting and helped me get functional. Others earlier claimed that they were level 1 support and my cases were handled by Level 2 support so I needed to be patient. In my personal opinion, Erwin Zainal is Level 10 in support. He understands the customer and is willing to do whatever it takes at that very point in time to get a resolution. Hats off to Erwin.
Michael
CAThanks to Harjul! I am a new customer and I just to say a big thank you to Hajrul - he responded to my issue with patience and professionalism. Once my issue was resolved he made sure that I know where to go for key pieces of information. Thank you..
Sunil Nair
GBToday I had contacted the support team… Today I had contacted the support team to resolve some issues in the new server. One of the team members, Mr.Arif has helped me to fix the issue straightaway. He is very professional and sincere in his job. Thanks Arif. Suria ValMIND UK Cambridge
Emin Tolga Özdemir
TRThanks to Teodora L for great tech support Teodora L. was my hero who saved my day today. She was quick to resolve my issue and her knowledge of the subject matter allowed me to get it resolved in a short amount of time and get the job done. I am very grateful to Teodora. I've been a Mochahost customer since 2016. I haven't had many problems, but when I do, getting this great service provides happiness and confidence.
Saul
SGGreat tech support I've had a few issues recently, I believe probably due to an infrastructure migration. In both cases, after I logged a ticket, I was kept informed of attempts to resolve the issue. In the first case, it took a little longer to solve due to me needing to provide login details. In the latest instance, it was solved in about half a day by Dimo G. Good service, polite, good attitude. Definite recommendation.