Gord Wilson
CAI had some issues with styling a form… I had some issues with styling a form using CSS. Eduardo helped me achieve my desired styling in a timely and very courteous manner. Thanks you very much for a terrific result!
Sherry Bradford
GBGood (but bloated) Product - Customer Service POOR The product itself is fine. The customer support people are nice - but their customer service is horrible. You cannot reach anyone by telephone. Their auto-renewal is EXTREMELY frustrating. The initial billing is about 50% of the "normal" billing and then they start hounding you with renewal messages. They will tell you they can give you a "partial refund" if you go ahead and renew at the "normal" price rather than just offering an appropriate price up front. Frankly, I like their product. I think their "normal" pricing is about 1/3 higher than it should be - and evidently so do they if they are willing to give you a "partial refund" if you renew. It feels a bit like the company is being run by folks who really love developing software - but don't like to focus on the nuts and bolts of true customer satisfaction/service. Full disclosure - I'm trying to cancel my latest purchase as I write this and I will never get involved with the company again. It was several days of hassle that was unnecessary if they just had clear and customer-centric processes, information, and support. They've lost this customer for good.
Robert Hoffmann
GBMakes Our Site Professional We have a number of forms on our site with the output of each form handled differently. Some go to Google Sheets + email, one goes only to email, one stores data on the host. WPForms made this easy to accomplish. WPForms makes our site look so professional! It allowed us to customize the forms to match our site template, including adding helpful icons (customizable colors) in the forms. There was hardly a learning curve, since it is a drag and drop interface. If I don’t understand something, the document is very complete and easy to understand. When I was stuck, the Tech help was super helpful and so quick to respond. I could have called and gotten immediate help, but I used the contact form and my problem was fixed in just over an hour. The more I use WPForms, the more I appreciate all the work put into it, with its many bells and whistles! And the Tech Support can’t be beat!
Jeff
GBSupport services is 10 stars Amjad the support engineer went above and beyond his call of service. I needed a custom form made for my business and Amjad worked with me until the form was complete. There was a lot of coding work that needed to be done in order to complete the work and Amjad stayed in communication with me for multiple days and met every need and requirement I needed for this form. I am so thankful for Amjad and the service he provided for me. I am looking forward to a long working relationship with WP Forms
Niall O'Gara
GBWPForms - great product and great customer service Have used WPForms for several years now and have been very impressed with the functionality it provides and its stability. Haven't had to use customer support too often but when I did so recently I was very impressed with the service I received. (Thank you Omar). Great follow-up and great attention to detail.