people got on to fixing my problem… people got on to fixing my problem right away.

A technician named Robert went through… A technician named Robert went through the installation process as is standard procecure. He inquired as to other problems I might be experiencing and I told him about a stubborn error code that kept cropping up, and with what seemed to be a magic wand, he fixed it and we were on our way. I am really grateful for his labor. Thanks.

The ease with which we were able to get… The ease with which we were able to get to work on the problem and the clarity of the dialog over the chat line made this as stress free as I could imagine

Email Conundrum I ran into a serious problem with my email making me reset my password every time I accessed it. I really didn't know how to explain it very well, but John picked right up on it and very patiently resolved the problem. It took quite a bit of time, but he got everything fixed and showed me a better way of accessing my email to avoid a recurrence of the problem. Invaluable help for a techno-challenged user!

I had issues with downloading software… I had issues with downloading software & I was initially helped By Charles & then my problems were sorted by senior technician Ryan. All done very quickly. Left me a very happy person.