PIXBIM and its Video Upscale AI are winners! I ordered Video Upscale AI and couldn't be happier with it! It's slow on my machine (a Windows 11 laptop), but it runs nicely in the background. It does an excellent job of upscaling some videos I downloaded from the Internet that weren't very good quality. Even more importantly, I had an issue with files saving when the upscale was completed. When I contacted PIXBIM, they responded within hours. They asked for information about the file I was working with and my system (including logs), reviewed and analyzed the issue, and effectively resolved it within a few days by having the developers create a new version of the software with an effective fix. That's support you rarely see from a software company! Very pleased with this purchase and with working with PIXBIM.

Amazing response time Amazing response time from Pixbim! I contacted them on new year's eve with a problem. Not expecting to hear until after the new year. They responded with the solution within the the hour! I would highly recommend them.

I have to give it still 4 stars for… I have to give it 4 stars for good customer service. It was complicated for me to download it and sadly i was disappointed with the outcome of my videos and didn't see them as i wanted. But i do recommend trying it. You can get trial and see how it works and you get customer help quickly.

Very satisified with customer support After a computer crash my PixBim app reverted to the trial version. Unable to locate my license I emailed customer support. I though I would get the usual run around but I was wrong. Thanks to Nicole I had my license emailed to me on a Sunday morning. That this took place over a weekend was surprising in itself. Well done, PixBim. Thank you.

Pixbim's good products and customers service Good day I've purchased a Pixbim's Video Colorize AI some time ago and i had some questions about it. Nicole have been very helpful and explanatory about the use of it. Especially the difference of using GPU instead of CPU for the colorization of a video gave tremendous speed to the process. Also the tip about the previous conversion of a video to the latest mp4 format using VLC for instance was very helpful. I have also other Pixbim products. My overall experience with the product and the service of company is very positive