My experience with Gate.com I have been a customer of Gate for over 20 years. Their agents have always been extremely helpful, answering any questions I might have, and solving any difficulties

20 Years old client Easy to talk to, fast support, 0 problems in the past, we have been a client for 20 years now. Very happy with their products

SCAMMED when we ended contract Somewhat decent service over several years. There was a huge hiccup with email a few years ago but we stayed. Due to a change in business plans we opted to switch recently. Then comes the SCAM. They make it very difficult to cancel the service. Only via phone and they do not allow you to delete your card online unless you put in a new valid card. So we were scammed for a full year of service on one site. They state it was in our signed agreement...however we signed up years ago so they changed the terms of service. They also stopped notifying when your renewal was coming up AND added where you could not remove your card. We know this because 5 years ago we did drop a site and received dozens of email reminders. We also were able to remove our card to not be billed and chat with customer support to confirm. These options are GONE and so is our money. I would not recommend this service to anyone.

Avoid Gate.com at all costs I was a Gate.com customer for over 20 years (back when they were Hostway). This year, my VPS became corrupted, and technical support was unable to fix the problem. They set-up a new VPS, but it couldn't support the basic version of PHP required by Wordpress. Gate suggested I go to one of their "sister companies" instead. They refunded me for the original VPS, but they claim I didn't respond to a cancelation request for the second VPS – even though I confirmed the request to agents by phone multiple times. Over 5 months, I've lost track of the number of hours talking to their support or customer service reps. There are some good people there, but the overall service and experience have been completely abysmal.

Great customer service! I have been with Gate.com probably close to 10 years. I have five websites with them. Throughout the years, I made calls for various issues including technical support and even billing. Every time I have called, they have solved my problem with no issue. And, when I do call, I always get a live person (Lord know, I hate machine generated prompts). Their pricing is very competitive with other companies. And their phone support is top notch. I highly recommend Gate.com