Poor customer service The associate sit on the floor behind the counter to avoid interacting with customers. When my daughters ear piercing came out by accident a week later they acted like they did not remember us and insisted on an actual receipt to repeirce her ear even though I had the ear ring in hand. They insisted I have to spend another $80 for a new one. They were very unhelpful and rude.

Really rude & miserable manager at the… Really rude & miserable manager at the Folkestone branch!! After spending a considerable amount of money in store, one item needed returning. She was really rude & sarcastic. Clearly needs more customer service skills. I was tempted to ask for a full refund on everything! It's overpriced in there anyway.

Really Claire's this is stupid! •Cheap materials✅ •High prices✅ •Unqualified, rude staff✅ •Infected ears✅ This shop should be shutdown for good everyone already agrees. This is the most disgusting and disappointing shop I've ever seen.

No care for customer This was the first and last time i ever order from this company. They don't respond to e-mails sent to their customer 'care', they don't package with care either. I ordered three tiaras and all of them were bent because there's no protection in the too big box that was dented like heck!!! The wares are just thrown in an empty box and it gets send on it's way... So disappointing, especially as i did like the actual stores very much. No solution for the damages either. I paid so much money for the tiaras and they don't even fit my head anymore, they're always crooked on my head. i am sooo angry!! Claire's, you need to step up your game for real!!!

The 2 girls working here are clowns Really really bad service here at the scunthorpe store. Shockingly bad! The store manager (Rosina England)& her child worker friend have zero training in how to run a shop or even deal with a customer. These 2 girls running this shop will lose all customers. They have zero interest in helping a customer & simply don't seem to care about their job. Will never come back to this store again. Hopefully they will be replaced with staff who actually know what they are doing. I feel sorry for the owner of the branch... I hope they read this & realise they have employed clowns who don't care!