Complete scam artists Complete scam artists. I paid extra to have a spa delivered via “Quick Ship Guarantee” 5-7 days. After almost two weeks, a delivery was scheduled by the shipping company (chosen by AquaRest, not myself). We took the day off and waited all day for delivery… the spa never came. AquaRest told us “too bad, not our fault” on two occasions, even thought they collected an extra $200 plus tax for faster delivery. Another week later and we still don’t have our spa, but they have our money. We told them we wanted a refund and they refused, saying we would owe 3% credit card fee (we did NOT pay using a credit card and confirmed that Affirm does NOT charge the merchant any fees) PLUS $150 to inspect the spa even though it was never delivered to us. They would even return the $200 for the faster delivery saying “they met their obligation.”

Hannah C was so helpful looking up my… Hannah C was so helpful looking up my past order - 4 years ago! She was able to direct me to purchasing the correct cover and filters. It was quick and reassuring I was getting the correct products.

Ordering and options were easy and… Ordering and options were easy and plentiful. The chat customer service person was quick and answered my concerns instantly. I'll know more once the delivery is completed.

Ordering was quick and easy Ordering was quick and easy. Now just to wait the 6-8 weeks.

Great shopping experience Any questions I asked in the chat during my purchase decision making time were answered super fast.