Mary's help was so clarifying! Thank you, Mary, for making a hasty adjustment to my recently placed order! She was knowledgeable, patient, and so helpful while I am new-to-learning about the Upstep orthotics ordering process.

These orthotics did not work for me so… These orthotics did not work for me so I contacted their customer service via their website and had a return label within 24 hours. The only issue is that they have a $14 return fee (deducted from the refund) and they will only issue the refund 7 to 10 days after the product is returned.

Very helpful customer service I was pretty clueless as I’ve always done orthotics in an office. Mary was very helpful. I’m hopeful this process will result in great orthotics.

Mary ROCKS Mary ROCKS! Thanks to her my email was updated on my account immediately without any issues. Thanks Mary!

I am so disappointed with this company I am so disappointed with this company. I purchased these insoles. I broke them in properly and they were terrible. I've had a far better experience with the inserts you can buy from amazon for $24.99. Response time for refunds takes a couple of weeks, which I find to be unacceptable, but eventually got my refund. Just a terrible product regardless of the price, but definitely really overpriced too. Would never recommend and I'm honestly shocked that there are actual foot doctors that back this company.