Misrepresentation We recently purchased a sauna after a great deal of research to find an American made sauna that would work in our older home. Select Saunas had one on their website that seemed to fit our needs. The website clearly stated it was 15 amps but on arrival, we discovered that it is 20 amps which our circuitry cannot support. The literature in the box also indicates 15 amps. We reached out to customer service who initially advised us to purchase an adapter. After speaking to an electrician, they advised against it. I reached out to customer service again only to be told that we would need to pay return shipping as well as a 25% restocking fee. Why should I have to pay for their inaccurate advertising and misrepresentation of the product? Not trustworthy at all.

Highly recommend Select Saunas Christoffer was great to work with. He was timely and thorough answering each of my emails with multiple questions. He was even available for quick phone call when it came to shipping. I also appreciate he offers a military discount, free shipping, and no sales tax! Shipping was quick and delivery was easy to schedule. I did have a damaged bench that Christoffer quickly had replaced and it arrived about a week later. I would recommend Select Saunas to everyone. I absolutely love my sauna!

Overall sound experience Overall sound experience. I had some damage via shipment that was hidden, but I was taken care of after this was disclosed to the vendor. Love the product, works great!

Tracking missing order I had an order that I did not receive & contacted the company. Chris A. responded very quickly & tracked down the issue & sent out another product. I would highly recommend this company.

HSA approved and quick delivery The selection process was fun and the options many. The shipping scheduler communicated every step and the freight / delivery driver went the extra step and delivered the pallet down the driveway to my garage door. Assembly was a breeze with little help.