Terrible company Terrible company! I bought an item that was authenticated by this company. When I tried to sell it on a platform, the sale was canceled because the item is marked as counterfeit. The funniest part is that it was Real Authentication that marked it as not counterfeit! So even they do not trust their own decision. Terrible company, do not recommend.

No order progress, no response to my chat messages I ordered an authentication with Guaranteed 24 hour turnaround time. A few hours after I made the order they requested additional images. The additional images they asked for were however already provided when I first made the order. I made them aware of it but they still reset their «timer» so the 24 hour turnaround time is counted from the time when I re-uploaded the images. I made them aware of it but just got a reference to their policy. I understand that the timer is reset if images are missing. But I had already uploaded everything they asked for. It means that their 24 hour guarantee is worth nothing. They can omit it by asking for anything you have already sent them. On top of that there is no progress at all on my order now and they don’t reply to my polite requests for a status update. I will avoid using them again. 1 day later: They sent me a chat that my order was cancelled due to missing images! But they asked for a photo of something that does not exist on the item in question. They probably lack competence on this item, but then why not just give me the real reason? Or at least have a chat with me regarding where I should find the part they want a photo of and which does not exist?

Reliable & Quick I recently found Real Authentication for a handbag I was looking to purchase online. I wasn't sure if it was real or not so I used this service. I chose the one hour service which was completed within 40 minutes or so. Based on the other reviews I wasn't sure if it would be done within the hour but it was which leads me to believe the other reviews on here are probably fake reviews. Anyway, I had a great experience and urge others to give them a try if you're looking for assurance before spending a lot of money on something.

I have been searching what the customer service phone number or email I have been searching what the customer service phone number or an emai of real authentication but can’t find no where on their website. It is so frustrating when you want to get an answer from them soon. I just got the result of the chanel double flap caviar that was authenticated from them but I have questions to ask about their evaluation. I am hoping that someone can provide me their customer service phone number or email

Avoid Waste of money I get few certificate as authentic after few days they void. This happened when I get result counterfeit for two other items which I upload with complete boutique set. They told me I can get refund when I send them 2 different opinions with authentic result. For me this whole situation is big joke, customer service barely exists. Remember from science point of view You need exam between 100 to 1000 samples of same items with same details ( model, color, size etc,) to get resonable results whow to exam specific item. If one thing is different like color You need start for beginning. Don’t trust people without even basic knowledge and understanding for handcrafted items… In these days even rock can pretend expert. lol