It was a good experience buying the… It was a good experience buying the Hydrofic. The only issue was a leak, which I fixed. The customer service was good, as they provided a 50% refund for this issue immediately.

Missing leg parts and no instructions… So this arrived with no instructions for the expensive water cooler aspect but many parts. The actual problem ce bath came with one too few pvc legs so we can’t use it. No luck getting in touch with anyone so far..

Hydrofic- THE WORST SERVICE I think this may be a bogus website. I ordered an ice bath over 2 weeks ago. Everytime I email the hydrofic support email, Sarah emails back with a link and tracking number to track my purchased product. When I click on the link, it goes to an unsecure Chinese website. I’ve emailed several times to enquire about the ETA of my product but there is no answer forthcoming. The service is incredibly bad. I’ve even enquired on Instagram but no one responds. Please tell me where my product is and when will I receive it????????

Great product Great product. Quick reply from the support team when I needed to change the adress.

I had an ok experience with… I had an ok experience with hydrofic.com - nothing special, nothing terrible. The process of ordring and completing a transaction wasn't particularly difficulty or complicated, no different than the avarage online store. I got what I ordered in good condishion. So altogether it was meh - not good nor bad. Nothing to write home about, but nicht terrible either. Generally it was just mediokre.