Awesome product Awesome product! The replacement took awhile but the customer service made it up by including some freebies…thank you!

It’s a scam basing on my experience It’s a scam basing on my experience. Ordered Aug 14, Order # 22667H. Never received the order. I was given a run around on several email support follow up. Saying no tracking number because they used a carrier that ships with no tax so never had any tracking information. After more than 30days, I was given a print screen that it has been delivered but the address it has been delivered to was completely different from the address I used for my order. No response on either a replacement or refund query.

Product is good and easy to assemble The product itself is good. Helped my mother set it up last night and it was quite straight forward. She is super excited. Giving three stars as the website stated that dispatch would be done in three working days (it was 10 instead), due to "unexpected high traffic", which is understandable but a bit misleading. They have since changed it I believe. But also the website stated delivery would be DHL and instead was UPS. A bit knit-picky, but I initially thought that it was a scam due to the delay. But anyway! just my two cents. My mother is happy so that is the most important thing. Onward ice baths!

I had an ok experience with… I had an ok experience with hydrofic.com - nothing special, nothing terrible. The process of ordring and completing a transaction wasn't particularly difficulty or complicated, no different than the avarage online store. I got what I ordered in good condishion. So altogether it was meh - not good nor bad. Nothing to write home about, but nicht terrible either. Generally it was just mediokre.

They didnt deliver a tub and refuse to… They didnt deliver a tub and refuse to pay money back. They dont even answer. Its a fraud