This is a scam it seems. Just stealing peoples money! I purchased a tier level for $130 plus tax which clearly stated as one of the benefits would be full technical support for the products I purchased. I have been trying relentlessly to get in touch with their so called technical support team and no one has responded whatsoever! I honestly feel this is not legitimate and is a scam. The software I purchased would not even download. I will also be writing to the better business bureau to share my experience. Completely bogus! I’m demanding an immediate refund! Update response to VideoByte: My order number is: 923279133 Oh so now after reaching out like 10 times through your proper channels listed ‘trouble ticket’ , that you simply never responded to, it would take this negative review to catch your attention?? Typical scammers! Above is my order number so either refund my card in full or I will file a fraud claim with my banking institution! I want nothing to do with a company that behaves in such a deceptive manner! Offering customers things that actually don’t even exist as it turns out! Ironically several other reviews on trust pilot have reported the same thing so don’t pretend you are all interested and noble now! Far too late for that! Angrily, Scott

Product not working on MacBook Product not working on MacBook. After three months of trying being helped by customer service I give up. A solution does not come, their only solution consists of the tip to download the program again. A really crappy experience. April 2024: Of course I also contacted customer service in response to the response to my review. My last attempt is now a week ago. No reaction at all. Really outrageous when you look at what you pay for the product. Don't buy! I repeat: don't buy!

It's easy to email videobyte and get a… It's easy to email videobyte and get a prompt response, explain everything clearly and deal with any questions or concerns. I was so impressed with their customer service that it put my mind at ease. Highly recommended and will continue to use regularly.

Could Be Better While it turned out that I had a defective Blu-Ray player in my PC, it was never suggested by VideoByte makers that I investigate that possibility. As a troubleshooter, that might have been one of my first questions: Have you checked the reliability of your BD-DVD player? I am NOT a troubleshooter; I sought help from the "professionals" who repeatedly and routinely asked questions about the functionality of the software and how I was using it. It all turned out to work just fine in the end although converting Blu-Ray disks to mp4 is a long and time-consuming process, which the Seller never explains. Thank you for your help.

They do not honor their guarantee Asked for refund within hours of buying after comparing to another Blu-ray ripping software. States on their site that they offer a 30 day money back guarantee. Beware. They do not honor it. You have to go to their page on the “guarantee” to read the fine print about what they consider acceptable circumstances for a refund.