Copyai removed every feature from my Plan, for no good reason. Copyai removed every feature from my paid plan, to give me an AI chat feature I do not use. They claim this is now going forward and that is how it is. I'm sorry, I didn't sign up to use a ChatGPT experience. I joined for their unique tools and offerings. I prepaid in advance every year for these tools, and now they are just changing it and removing it, and I'm only a few months into my prepaid year? I've also been a customer since 2022 and Chat AI bot was never offered then and I dont use CopyAI for that. I'm sorry, but this should not be the case for existing customers. If you want to change the service for new clients, thats a business decision, but to change a plan on existing clients who have paid? Seems completely wrong to me.

It's a great product but has a very bad… It's a great product but has a very bad team. Every other day it will stop working and the support team (including the founder, Chris Lu) has absolutely no idea about what's going on. They would just shamelessly blame this reason or that. Many times, (and they call it "accidentally") they ship bugs directly to the production. Seriously? Either they have ZERO skills for managing software or they're just irresponsible.

Customer service is disaster. The app didn't work properly The copy.ai customer service is disaster. They had some technical issues taking a few days last month and as a premium user, I was contacting them several times to cancel my subscription and return the payment back as I wasn't even able to login into my account, not just use their service. They didn't reply at all. They don't care. I found a different and much more useful and better AI service. Don't waste the time with them!

I find Copy.ai to be an excellent tool… I find Copy.ai to be an excellent tool for speeding up our copywriting service. Far from "replacing" myself or any of my writers, Copy.ai provides an essential tool for brainstorming new and often better components of the copy, so that we can assemble the finished product faster.

Con artists - stole my money I signed up for a trial and cancelled right away when I realised the app was terrible. However, they kept my credit card details and charged me for two full years. I have disputed all the charges with the credit card company and they produced false documents to "prove" the charge. Complete con artists.